Terms & Conditions - Riders

1. Terms of Use

Your use of the SmartCoach online platform is subject to these terms of use and all applicable laws. By using this platform you agree to be bound by these terms of use.

2. Sharing of videos

You are permitted to share videos using the share function on the site. You must comply at all times with our anti-bullying policies when sharing videos. Coaches and judges are involved because of their experience and expertise and are encouraged to give feedback to riders which is both honest and constructive. Riders have to expect that where mistakes are made or their riding is poor or insufficient the coach or judge will point that out. No offence should be taken as a result. It is essential for the maintenance of the involvement of coaches and judges and the integrity of the website that criticism from judges is given and taken in the spirit in which it is intended and is not to be countered by derogatory, insulting or defamatory comments about the judge being shared on the site or to any other person. Negative comments (whether direct or indirect) to any other person, through any form of communication, about the coaching or judging received through SmartCoach Training Limited or about the coaches or judges themselves will be treated very seriously and may result in the cancellation of your membership without a refund at SmartCoach Training Limited’s sole discretion, as well as being subject to legal liability as discussed in paragraph 3. SmartCoach Training Limited is given the authority to ensure the removal of any such aforementioned material through your agreeance to these terms and conditions.

3. Legal liability of users

Defamatory comments about coaching or judging received, or about the coaches or judges themselves, following the use of the coach or judge through SmartCoach Training Limited’s website may lead to legal liability. In agreeing to these conditions you agree to indemnify SmartCoach and to hold it harmless against any losses caused as a result of any material spoken, posted, or shared that is defamatory or alleged to be defamatory or is otherwise actionable.

4. Exclusion of liability

SmartCoach Training Limited and all associated parties will not be liable for any damage or loss (whether direct or indirect) caused directly or indirectly as a result of any breaches of privacy, publication of your personal information or access by third parties to any data held by or provided to SmartCoach training limited.

5. Conduct whilst using the site

All interaction with other users of this site must be conducted in a respectful and professional manner. Bullying is strictly forbidden and will not be tolerated. All complaints will be investigated and SmartCoach Training Limited reserves the right to cancel your membership without a refund at our sole discretion if you are in breach of these terms of use.

6. Credit card details

All credit card transactions are operated through the independent company ‘Stripe’. Anyone involved with the processing, transmission, or storage of card data must comply with the Payment Card Industry Data Security Standards (PCI DSS). Stripe has been audited by an independent PCI Qualified Security Assessor (QSA) and is certified as a PCI Level 1 Service Provider. This is the most stringent level of certification available in the payments industry. All card information is held by Stripe, and none of this data is able to be seen or accessed by SmartCoach Training Limited, meaning SmartCoach Training Limited is not liable for any loss, damage, or other thing whatsoever relating to credit card transactions.

7. Copyright

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, and software, is the property of SmartCoach Training Limited or its content suppliers and protected by applicable national and international copyright laws.

8. Your membership account

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use our website only with the approval and involvement of a parent or guardian. By accepting these terms and conditions you accept that all of the information on your profile, including your name and credentials, is true and accurate. You accept that you are not trying to impersonate any other person. SmartCoach Training Limited and its associates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel subscriptions at their sole discretion.

9. Payments and cancellations

Your payment to SmartCoach for subscriptions will automatically renew at the end of the subscription period, unless you cancel your subscription before the end of the current subscription period.

SmartCoach may change the price of subscriptions from time to time, and will communicate any price changes to you in advance and, if applicable, how to accept those changes. Price changes for subscriptions will take effect at the start of the next subscription period following the date of the price change. As permitted by local law, you accept the new price by continuing to use SmartCoach after the price change takes effect. If you do not agree with the price changes, you have the right to reject the change by unsubscribing from SmartCoach prior to the price change going into effect. Please therefore make sure you read any such notification of price changes carefully.